Eastern Shore Toyota
29732 Frederick Blvd
Daphne, Alabama 36526
Sales: 866-579-9145
Service: 251-625-1919 x1006
Parts: 251-625-1919 x4201

I recently had my car at the dealership due to an accelerator problem. Toyota sent engineers to look at. Ten days later they nothing found. They actually returned the car to me verifying it was safe to drive. Now when I am driving my car, it will actually keep going at about 18 to mph without touching the gas pedal. It is like driving with the cruise control on all the time. I called Toyota and the woman told me that my warranty would not be honored because the issue had been looked at already. I explained that it was still having a problem. She told me that I could take it another dealer, but I would have to pay for the repairs myself. I called Roger at Eastern Shore Toyota dealership in Daphne Alabma and did not get a call back. I decided to take my car to my own mechanic. He listened to me and without a second thought said he wanted to check it out before I hit something. They were able to find the problem and get it fixed with a 4-cs induction kit and by performing a fuel induction cleaning.. It turned out to be a sticky throttle. It was not closing completely and the car would continue to accelerate as if the gas pedal was depressed. I came close to hitting a car in front of me while stopped at a light. I really had to press down hard on the brake to keep the car stopped. I would really like to know how the Toyota engineers had my car at the dealership for ten days, did numerous computer scans and test drove the car but were unable to find this seemingly simple problem. I contacted Toyota regarding this issue to receive reimbursement for the repairs which were about $195.00. This should have been covered under my existing warranty. I have been a very loyal customer for several years and I have owned five different Corollas during that time. However due to the treatment from Eastern Shore Toyota and Toyota corporate in general,I will not be buying Toyotas in the future.

Toyota Response: "Your Question has been Submitted Thank you for contacting Toyota Motor Sales, U.S.A., Inc. We have received your email. We are extremely sorry, that due to high contact volumes, we are unable to respond to your inquiry in a timely manner, and it may take several weeks to receive a response to your inquiry. We sincerely apologize for this delay and appreciate your understanding. It is never our intention to keep a customer waiting and we can assure you we are doing everything we can to bring our email response times back to a more acceptable level for our customers. For the most up-to-date information on Toyota's recent recalls, you may copy and paste the following URL address into your browser:"

I will no longer be a loyal Toyota customer.

Kelly Allen

Eastern Shore Toyota Sucks

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