Precision Toyota of Tucson
700 West Wetmore Road
Tucson, Arizona 85705
Sales: 520-795-5565
Service: 520-696-4388
Parts: 520-696-4370

I took my car to the Precision Toyota Service Department today for a routine oil change and tire rotation on my 07 Camry Hybrid. I asked them to check my right front tire because on occasion it seems to lose pressure. They informed me that I had nails in both of my front tires that could not be repaired by patching, but they would replace the tires for $453. I declined, and took my car to a local tire dealer who checked both tires and reported no nails or other problems. In disbelief, I asked them to "dip" the tires to make sure there were no leaks not immediately visible to the naked eye. Again, no problems. I can only surmise that Precision Toyota attempted to fraudulently induce me to purchase two new tires that I didn't need - at a ridiculously high price - by lying about problems with the tires. I will never return to that dealership again - based on this experience, I've probably purchased my last Toyota - and I'd recommend that anyone considering using their services to avoid the place at all costs.

Robert Hill

I an very upset and totally dissatisfied with Toyota and Precision Toyota Service department. Not only you did not fix safety problem with the car but you managed to create other issues. My car been in you shop seven (7) days this month! I picked up the car on Friday afternoon, issue with headlights turning off was not resolved, this been going on since February of 2011. Front mat was covered with grease so I had to wait until it got cleaned. There are still grease spot on the carpet on the driver side. 1) Hands free microphone no longer works (you must have damage it during headliner replacement) 2)All of my radio stations are gone, including my Satellite stations 3) System recognizes my phone but all Speed Dials are gone and I had to reload all of the Contacts! WHAT ELSE DID YOU DO TO MY CAR AND DID NOT TELL ME? Regarding headlight issue I am in a process of writing letter to Toyota Corporate, Office of Defects Investigation (ODI) at National Highway Traffic Safety Administration (NHTSA) , my attorney, and Arizona Attorney General. It may difficult for you to replicate this event (you did replicated in February 2011), but it does happen quite often! Last time it happened was 5 AM on Monday January 10, 2012 just south of Wetmore on 1st when I was making left turn to LA Fitness). If it happens at a wrong time and either I or somebody else gets hurt I want it to be on record that Toyota Corporation and Precision Toyota knew about this issue for a long time! What are you going to do about fixing hands free microphone issue? I need this done without loosing use of my truck for another four days!

Andy Mrozowski

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