Antioch Toyota Scion
1817 Auto Center Drive
Antioch, California 94509
Phone: 925-778-4800
Sales: 800-615-2721
sales@antiochtoyota.com
service@antiochtoyota.com
parts@antiochtoyota.com
My girlfriend's dad bought a toyota avalon and because of his poor english, he had my girlfriend with him but the finance lady tricked them and sold an extra coverage which was not needed and they did not want. She didn't explain that she is adding that service on and also when they signed the paper for that extra coverage she presented the paper saying this is for the GAP option which they wanted!! I had a chance to read the contract the day after so I figured out what happened and the next day with my girlfriend (who is a co-signer) went over to Toyota of Antioch! When we entered the room I tried to be polite and asked her how she was doing, but didn't hear an answer! We sat down and my girlfriend started explaining that there must be a misunderstanding and we did not need that $2500 extra coverage. She said you have to purchase that or your interest rate will go up! I said well you could explain that because you made them sign this paper without telling them exactly what they are signing. She starting raising her voice and told me, "who are you to tell me what I should do anyway?!" So I explained that my girlfirend's dad asked me to come over and find out what is going on! After saying this, she picked the phone up and called security!! 4 or 5 people came to the office and tried to "kick me out"! And they did! Very very rudely they kicked both of us out. remember that my girlfriend was actually the buyer and she got kicked out too!!! Please avoid this dealership by all means!!!
Ramon M