Fremont Toyota
Fremont Auto Mall
5851 Cushing Parkway
Fremont, California 94538
Sales: 877-687-3007
Service: 877-263-6282

I had an appointment at the Fremont Toyota this morning at 8:15 am for an oil change on my prius. I arrived there at 8:15 am and was greeted by Vener Padilla, I filled out some paperwork and he said the car should be ready in 1.5 hours. So I went to the waiting room with my 15 month old son. At 10:30 am, the car was still not ready so I went to Mr. Padilla to ask what's happening, he told me that he had not yet received the paperwork from the mechanic. At 11:45 am, I went back to him and he finally decided to go ask someone. He came back 5 minutes later and told me that they will need another 30 minutes to finish the job. I was pretty annoyed at this point and started asking more questions and basically my car had been sitting there for 2 hours and a half hours without anyone working on it. They were going to start the oil change at 11:45 am, and said they could do it in 30 minutes. This is totally unacceptable and shows that they do not care about their customers. How can you make someone wait for 2 and a half hours and tell them that!! Especially that I had an appointment!! I have a prepaid maintenance plan with Toyota and was expecting better service. If I had known I would have taken my car to any other mechanic for oil change and not get the prepaid maintenance plan. I hope the dealers can improve the way they work!! and I hope this complaint will serve some purpose.

Sophia Bianco

Recently I purchased a 2008 CPO Toyota 4Runner from Toyota of Fremont. During the first three weeks of owning the 4Runner it was in the service department at least two times a week for various problems. During the first week I made it known to my sales manager that I would like to trade the 2008 4Runner in for a 2010 4Runner because, I do not feel comfortable with the 4Runner after all the problems that I have had the first three weeks. I was told that this would be done with no problem. I would just have to wait for a 4Runner that I like to come in (Color Blue or Red; SR5 4x4). So I tried to order a 4Runner to my specifications, nothing fancy, just as I stated above. The color that I would like is blue or Red with Toyota of Fremont and, a SR5 4x4, options were whatever, Toyota of Fremont would not allow me to order one. On 3/5/2010, I called Toyota of Fremont and spoke with my sales manager (Michael Ni) and he says that we will not be able to find you financing for a 2010 4Runner. I am asking for someone with higher authority that Michael Ni to assist me with acquiring a 2010 4Runner, so that I may rid myself of this lemon that Toyota of Fremont has sold me. If someone sold you a lemon wouldn't you want to upgrade to a newer vehicle or, a vehicle that has not has as many problems that I have had with the vehicle that was sold to me. I do not feel comfortable driving the vehicle that was sold to me and, I am asking Toyota of Fremont to assist me in acquiring a 2010 4Runner of my choice.

Myron S. Bernstine

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