Mid City Motor World
4800 North Hwy 101
Eureka, California 95503
Phone: 877-299-7540
Fax: 707-443-7808

In January 2010, as I was doing an oil change on my 2007 Sequoia, I noticed some corrosion on the underside of the hood and also through the engine bay. I took it in to Mid City Toyota for a warranty claim inspection on the issue, March 2010. It was obvious that it was a defect of something, I couldn't figure out what it was. The dealership came back and said I must have filled the water in the battery, because it is now leaking and because of that, it has voided the warranty and they will not fix it. I disagreed with their statement and indicated that we did not fill the battery with water. My parents are the only ones driving the vehicle, they wouldn't even know how to do that in the first place. The dealership wanted to know what type of resolution we wanted out of this, I stated to just repaint the underside of the hood, new battery, and other damages associated to the battery leak. They wanted me to get an estimate from a local body shop. After submitting the estimate, they reviewed it again and denied the claim. I decided to take it to another dealership in, Elk Grove Toyota, in Elk Grove CA, July 12 2010. The service department found the battery to have been faulty and was leaking, which the fan blew the acid throughout the engine compartment causing the pattern of corrosion as reported. They agreed to fix the problem. A few days after the car was at the shop, they called and said they found the car is out of warranty as of 6/24/2010 and will not fix the vehicle. I explained that I had reported the issue to Mid-City Toyota in March 2010 during the the warranty period. They wanted me to open a case with Toyota, and they'll review it after. I opened up case # 1007162060 with Toyota. Elk Grove Toyota came back after a couple of weeks and denied fixing the car out of Good Will stating that there was lack of maintenance records. I indicated to them that I have 2 records at the dealership of changing the oil there, besides that, I've done the oil changes on my own and may have not kept the receipts. The problem is clearly a defect of the battery, and has nothing to do with us. Just because we did not bring the car in for the dealer to service it, looks like we are being denied for the claim and the blame on us. It is not required for the owner to have the dealership service the vehicle. Also, the battery leaking has nothing to do with the oil being changed. Damages were estimated to be $1600.


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