Power Toyota Cerritos
18700 Studebaker Road
Cerritos, California 90703
Phone: 562-802-4000

I brought my 2006 4x4, 4 door crew cab, 6 speed manual Tacoma in for noises in my truck. The noises happens only when I shift into 6th gear (and faintly in 4th gear) at the time. Nobody at the dealership could tell what the problem is. Initially their answer was "It's supposed to sound like that". Of course I didn't accept that answer so they kept it for a few more days. After more testings and comparisons to other similar Tacoma models (which by the way did not show any similar problems) and additional acknowledgement of the sound by at least 3-4 other members of the dealership, they called FTS for help and wrote a ticket at Corporate Toyota. Mind you I have about another 10k miles my power train warranty still. Nobody still knew what was going on and I was instructed to pick up my truck while further testings were supposedly to take place (I was also asked to bring my truck back for additional testings in the next few days. They were going to call me back directly to schedule a date). A few months later, I brought it back in for my 55k (no phone calls about additional testings were done to notify me about my situation). I found out that there were no testings made and nobody still had answers. They kept my truck for a few more days (no rental car ever was offered to me). Finally the final verdict after some guy from Toyota came down to the dealership to test it some more, "It's supposed to sound like that". What a joke...I then proceeded to call corporate myself.

I called Toyota with my situation. I heavily documented all my experiences since the first time I turned my truck in for noises in my transmission. I was given a case number and my case manager (Monique). It's been well over a month now to this date (April 7, 2009) that I called corporate Toyota and all I have been getting is a series of phone tag games with Monique. Every time I call back and ask to speak with someone else or a manager to handle my situation, the only answer I get is "I am unable to have someone else help you and she will be calling you back in ONE business day." I have gotten a rude response from another rep named Joey who explicitly stated "She will call you in TWO business days...As she has already told you!" (what ever happen to one business day) What a jackass! Every time Monique seems to call me, all she does is leave her contact info even though I have requested them to leave any important information regarding my progress on my troubles with my truck and dealership since her contact info is already logged in my phone.

I brought my truck in again to Pensky Toyota at RSM. I was told that I'm already going to be charged "about' $110 at this point just to see what is wrong since nobody can seem to tell. I requested for a rental car this time since my previous experiences taught me that I would need one. Upon reservation I was told it was free of charge. After I dropped off my truck, I was told there was a fee. I feel that I have been nickel and dimed out of everything I bring it in for. I have purchased a pre-paid plan for service with Toyota which basically doesn't amount to anything. I'm glad I didn't purchase the extended warranty because of what's happening to me now. I will never ever buy another Toyota again and I will do my best to spread the word to friends and family about my experience. Too bad too since most of my family and a good amount of friends I know drive Toyota. (I have never been rude to any of the people I spoke to nor have been condescending to anyone. I have been in many customer service jobs and work in the I.T. field where I deal with many disgruntled people before. I know how it feels dealing with asses so I try not to be one when I call about any issues I have. Too bad Toyota doesn't feel the same way about their customers.) Thanks for reading,


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