Symes Toyota Pasadena
3600 East Foothill Boulevard
Pasadena, California 91107
Sales: 626-376-9614
Service: 626-376-9619

In November of 2010, I wanted to buy a new Toyota 2010 Prius, but was talked into trading my 2005 Prius for a used 2010 Prius. The salesman informed me that I would not be able to receive good financing if I did not agree to a used Prius. I traded my 2005 for $8000 and put $5000 of my own money. Shortly thereafter, the following occurred with this used Prius: a tire was defective and was on the verge of bursting. They sold me an unsafe vehicle. Other problems have occurred since and I've told them that I want to return this vehicle for a brand new one, but they refuse to do this, saying they cannot give me my trade-in + $5000 I put down. I have excellent credit and I never should have let them talk me into buying the used Prius. The carmax indicates a "One Owner" vehicle, but it was a rental car, used and abused by several riders. What can I do? I've contacted the BBB also.

I've written to Japanese Toyota CEO's with no response and have spoken with the Manager at Symes Toyota with no satisfaction. He informed me that if I returned the 2010 used Prius, I would only be allowed about $2000 out of my $13,000." The reasoning being that as soon as I drove the car out of the lot, I had already lost the money due to depreciation". I ask you: "How can they justify that when I had driven the vehicle only 3 days when I realized that there were serious problems with it (i.e. unsafe tire) and that I wanted a new vehicle?"


We were quoted a price on a car from 2 different sales people "out the door" BOTH sales people said "Yes that is the final price" when we arrived they wanted to tack on "extra charges" when I complained they said because my husband was rude to them they do not need our business. They are liars who "bait and switch" so buyers BEWARE! If a CAR dealership says they do not need your business because you question why they lie, DO THEY NEED YOUR BUSINESS???

Lisa G

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