Toyota Carlsbad
5424 Paseo Del Norte
Carlsbad, California 92008
Phone: 760-438-2000
Sales: 877-296-6208
Parts: 800-750-8696
Service: 877-296-6207
Collision: 877-267-7779

I took my '92 Celica in to get the air conditioner repaired. I told the service rep, Corinna Hyatt, that I was going out of town for a week and that they had that time to diagnose and repair the problem. Corinna Hyatt advised me that they would recharge my AC system, and add a dye, then test-drive the car during that period to check for refrigerant leaks. While out of town, Ms. Hyatt cqalled me to advise that the work was done. I returned a few days later to pick-up the car. I paid nearly $300 in parts and labor. When I went out to the car, I noticed a HUGE ding in the passenger-side door from another vehicle door opening against it. At first, they tried to say it was not their fault, but after checking their paperwork, there was no note of any damage when the car was dropped-off. They did finally buff-out the offending scratch. Since I was driving another vehicle, I did not pick up the car at that time. Later, after closing, I picked up the car and noticed the AC was not working. Upon further inspection I discovered that no referigerant had been added, nor had the car been test-driven (no additional mileage on the odometer since dropping-off the car). There was no evidence of any dye whatsoever. Toyota Carlsbad charged me $300 for work that they did not perform, and all they did was damage the finish of my car in the week that it was in their possession. Cheats and Liars. They are working on it now, but they managed to waste several hours of my time thus far. I can only guess how much additional grief I will have to endure to resolve this. They are trying to resolve this at this time, but I have no sympathy for incompetence or outright deceit.

Bill Knoll

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