TOYOTA SUCKS
 

TOYOTA MOTOR SALES USA, INC. SUCKS

Toyota Central Los Angeles
1600 South Figueroa Street
Los Angeles, California 90015
Sales: 800-399-6132
Service: 800-454-4138
Parts: 800-509-4415
sales@toyotacentral.com
service@toyotacentral.com
parts@toyotacentral.com

Toyota Dealership refused to honor new car battery warranty. I purchased a new official Toyota car battery that lasted less than two years. The dealership informed me that the battery was defective, but went ahead and charged me for the new battery anyway. The warranty specifically states that batteries that last less than 24 months will be replaced free of charge, but this dealership refused to honor it.

After the dealership refused to issue a credit, I contacted Toyota Motor Sales USA. They replied that they have no authority over the actions of their dealers. Apparently this is the case even when Toyota's brand reputation is at stake (as in a Toyota Warranty)!

I used to take my car to dealerships because I trusted their work and their word to honor the warranties they offer. Since this incident, I no longer take my car to dealerships for service, I have found an independent, honest mechanic that does better and more affordable work. One more thing, I filed a complaint with the state office of consumer affairs. The dealership agreed to issue a refund for the charges, but they never issued a check! I was not really surprised since all throughout this ordeal neither Toyota Corporate nor the dealership honored their words.

Enrique

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