TOYOTA SUCKS
 

TOYOTA MOTOR SALES USA, INC. SUCKS

Toyota of Fairfield (Closed)
2575 Auto Mall Parkway
Fairfield California 94533
Phone: 707-402-3100
Sales: 800-527-3325
Service: 888-281-7678
Parts: 888-286-1041
sales@fairfieldtoyota.com

I purchased a 2005 Corolla that I was told was a "Toyota certified used car" I was also sold a $2500 bumper to bumper warranty. 3 weeks later the clutch went out and I was told that it was not covered because it fell under wear and tear, in 3 weeks?. I asked about the Certified warranty and was told that it was not a certified vehicle and the warranty that they sold me would not cover it. I tried to find the contract for the warranty and found that I didn't have one so I asked the dealer , he gave me a blank contract with no boxes checked and would not give me any info on the plan, co-pays etc. So I called the insurance company, they told me it was a 7 year 100,000 mile warranty whichever comes first, well this car has 70,000 miles on it already so this $2500 warranty is essentially useless. I have been deliberately cheated. I have left messages and called many times but no one will call me back. Now the car is in their shop with a very expensive repair that I cannot afford and a useless warranty.

Cheryl Crandell

I bought my 2007 Toyota Prius Touring Edition at Fairfield Toyota new and added additional warranties. At sale time, they tried to add extra charges. After more negotiation they honored their original sales price and I bought the car. The first several oil changes went well and they stayed within a standard price. On my last oil change around 25,000 miles the service department began to add extra charges on my final bill. Again, I had to negotiate with them to take the charges off. Also, after the 25,000 mile oil change, I ended up with a flat rear tire. At this point, I was suspicious of the motives of this dealer. Their was also an item that needed to be replaced since the time of purchase and it was very difficult for me to get them to honor fixing it. I did get a Service Writer to have the item replaced under what she termed a CUSTOMER SATISFACTION WARRANTY. I explained that the car is well under warranty and it should have been fixed at car delivery. That issue was clearly resolved but the behaviors of the dealership staff were concerning to me. I just called them on Thursday March 11, 2010 for a price quote on the standard 30,000 mile service for the 2007 Toyota Prius Touring Edition. Getting connected to the Service Department took 2 callbacks. I identified to the person who answered that I had a 2007 Prius Touring Edition that I bought there and needed a quote from him for the 30,000 mile service. There was a slight delay and when he returned on the line, he quoted me a 30,000 service on an entirely different model. I corrected him and he paused and then said, :Oh, that is going to cost you more." I was quoted a price between 345.00 to 450.00 depending on "what they find wrong." I then called another dealership and quoted me 245.00 for the service and could take the vehicle in same day. I did call the Service Writer at Fairfield Toyota back and asked him why his price is over 100.00 higher than a 30,000 mile service from a competing dealership. He told me that their is no standard between dealerships and they charge this price because that is what the market can bear. So, here we are, in a recession where many people are probably forgoing their regular maintenance and a representative from Fairfield Toyota in Fairfield CA tells me the market can bear whatever they choose to charge and that is their standard of charging. My trust and belief in this dealership is totally gone and it is apparent that they are using price gouging techniques. I now belief I was totally taken advantage of by this dealership since I bought this car and have serious concerns about their honesty and service standards.

Kenneth Graham

Charged me $36 to change a tail light light bulb. (the bulb was $6) Total cost with tax $48. When I asked why it cost so much to change the bulb, he told me that it took the technician that much time to figure out what bulb to use.

Mark Susskind

My 21-year old daughter bought a used car, signed a contract in good faith including GAP insurance.She was involved in a 3rd party accident, no fault to her. She found out Thompson Toyota never submitted the contract to the Insurance company to cover her insurance. Her creditor Travis Union approved her loan funded the loan but Toyota "pocketed" the money she paid up front for the GAP. The VIN was never found the Ins company's system.

Thurman Frierson

These guys have the gall to sell cars that are not certified as Toyota Certified and don't even thinks its a big deal. It's "certified" when they are selling it, but not when it has a problem! DISHONEST!

Complaint filed with Toyota. Toyota Response: We are very sorry they is nothing we can do for you.Indeed they are a sorry dealership.They have a customer relation 1800 number yet they is nothing they can do about it.

John

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