Toyota of Orange
1400 North Tustin St
Orange, California 92867
Phone: 714-639-6750

I stopped by Toyota of Orange in Tustin last week for second oil change as Toyota had promised me when I bought the car and I was very disappointed. As you know, the customers will have the carbon copy paperwork and Toyota will keep the original. However, Toyota in Tustin refused to give me 2nd oil change because the computer system said only one instead of two as the paper indicated. Moreover, they said I played with the number on the carbon copy, to simplify the situation and clear my name, I asked them to pull out the original paperwork because the paperwork should be cleared than my carbon copies. However, they did not want to deal with such client like me, who have already bought the car and stuck with the car, the dealer does not care about the client anymore after the deal was done. They got what they wanted, just to meet their budget. They said I bought the car a year ago so it was hard to find it. To make me feel even worse, they offered a discount for my 2nd oil change. I just wonder how many ways does Toyota need to make their clients to lose trust and creditability with their clients? I believe only once, which is enough for me, personally. Anyway, my point is if Toyota believes so much in computer system, then why we bother to sign the paperwork? Why Toyota signed paperwork with clients, then forgot the responsibility to comply it? Why brought up all your promotions and refused to make them? At the end, I was so disappointed with how that dealer dealt with the situation, I refused to take the discount and left. Giving the discount to a client is not a way out for not providing a service that Toyota had promised to the client. I hope you can look into this and give me an answer that a client deserves.


I bought a Scion XB and had a rear spoiler added.The SCION price on the website says cost is $423 installed.My wife bought the same vehicle in January and paid $423 with the spoiler installed at her work.Chad charged me $695. He said the install charge was $272. The Scion website still sez $423 and that is installed.He said they ate the charge on my wife's car.

Complaint filed with Toyota. Toyota Response: I talked to Gina at the 866 number for Scion in Torrance.She called Chad and he told her the price had gone up on the spoiler,never mentioned that he told me it was an installation charge. The Scion website still says $423 as of today. How does a service manager almost double the price of an spoiler and get away with it? I bought 2 XBs from this dealer in 6 months and this is what I get.


Took Scion xD in because there was a terrible sound when braking. My wife drives this car gingerly. It has 23K miles on it. They said brakes need replacing. I've owned 15+ cars and never replaced breaks before 50K miles. Service guy called and said he'd cover it. Then he called back and said manager overrode it and said it was normal after service tech told me it wasn't. Talked to General Manager, and they refused to honor what tech said. Toyota Sucks

Darin Bradshaw

we bought our corolla 3 years ago and we were convinced to buy alarm from the dealer, they said its lifetime warranty for the alarm. the door doesn't lock anymore even if you press the lock button on the alarm and the dealer wants $145.00 to fixed the problem. these people are really bad!!! please help.

renato lim

Toyota of Orange Sucks

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