TOYOTA SUCKS
 

TOYOTA MOTOR SALES USA, INC. SUCKS

ventura Toyota
6360 Auto Center Drive
Ventura, California 93003
Sales: 888-318-1968
Service: 888-409-5486
Parts: 877-800-0937
sales@venturatoyota.com
service@venturatoyota.com
parts@venturatoyota.com

Very bad and slow service. My Sequoia was recalled for vsc. I made appointment so I don't have to wait so long. I check in shortly before 9:00A, almost two hours passed by here he comes telling me he can not perform the recall service because my battery is dead and i need to replace now for $140.00 I told him my battery was perfectly fine before I came here plus i don't have budget to changed it now. he said he will have to replaced my battery in order to perform the recall service. and still insist to replace my battery later. three hours later still not done. i was so furious because not only i am now very hungry i feel so tired. I was raising my voice for a very poor service and this guy is also raising his voice, he needs to go back to school and learn customer service. If I were his Manager I'll fire him in the spot.

I filed a complaint with Toyota and their response was: "Thank you for E-mailing Ventura Toyota and Scion Internet Care Center . My name is Alex Ramirez Jr., General Manager. One of my highly trained Internet Consultants will be contacting you shortly so that we may arrange an appointment time for you to take a test drive and gather all the information you need. We currently have several options for you to consider based on your request. As I said, one of my highly trained internet consultants will be contacting you shortly however, if you would like to contact them sooner, please call (805) 650-0510 and ask for one of our professional internet sales consultants. At Ventura Toyota and Scion, we are committed to provide you with..." Obviously they do not read the content of my e-mail they are only interested of selling their product and not the concern of their customer.

Edwin Diego

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