TOYOTA SUCKS
 

TOYOTA MOTOR SALES USA, INC. SUCKS

West Covina Toyota Scion
1800 E Garvey Ave S. West
Covina, California 91791
Sales: 888-814-2986
Service: 866-918-6288
Parts: 866-865-3688
sales@westcovinatoyota.com
service@westcovinatoyota.com
parts@westcovinatoyota.com

Worst car buying experience ever. I went test drive a RAV4 on 4/4 and left after they refuse to negotiate the sticker price at all. Was called on 4/5 and offered a price which is $1500 under the sticker price. I find it more expensive than what I have found online but I accepted it since it is last day for the 0% financing. I dropped what I was doing and rushed into the dealer, only be told by another sales person the floor manager has refused to honor the deal that I accepted over the phone. I will like an explanation why they have all the sudden going back to the sticker price again, renegading from agreed upon price that are known to at least 2 of the sales over there. Ten minutes later, the floor manager, Alex Gonzalez, comes rushing out, telling me he cannot honor the deal and they have the rights to refuse to sell me the car. A simple apology for messing up the quote and caused me time to go in will be nice. A counter-offer of reasonable value could be presented. Instead, He acted like a total jerk and keeps telling me they cannot sell me the car and they have the rights not to sell me the car. When asked for his information, he refused but keeps reiterating he refuses to sell me the car but without giving a reason why. I have read about complaints about West Covina Toyota's customer services online before but experience first hand prompts me to have to let others know about it.

Justin

West Covina Toyota doesn't put into the record the problems that cause the car to come in for repair. My wife ran out of oil in our 2006 limited Avalon, the hose that broke was in recall, service writer didn't mention in the write up. Service manager emailed me and said HA HA six months is all we have to be caught and then you are out of luck.

Bill Azelton

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