Lynch Toyota
179-235 Tolland Turnpike
Manchester, Connecticut 06042
Sales: 860-646-4321

01 Rav 4 4wd had engine replaced under warranty by Lynch in 04 (47 000 miles on clock). Took car in last week as was making a terrible noise. Had taken it to Munro Exhaust who quoted me $950 for an entire new exhaust assembly. Took it to Meineke who after a thorough inspection advised exhaust perfect, but flex plate (flywheel) cracked and stiffner plate missing. Gave report to Lynch who also inspected vehicle and reported flex plate cracked but stiffner not missing and all torques correct. I asked how after 25000 additional miles this could happen to a quality car like a rav - I was told this can happen and is most likely due to poor materials. From what I have read and mechanics I have subsequently spoken to and who are now fixing the vehicle (as Lynch wanted almost double to repair it) the problem most likely manifested itself from the installation of the replacement engine by Lynch. Naturally Lynch dispute this and I guess there is no way to prove it, so I guess it is just a case of pay up and get on with it. Sure won't touch another Toyota vehicle again. So much for quality! Oh, yes I also paid for an extended warranty that expired literally a month or two before this problem arose. After lodging complaint with Toyota who informed me that I would get a call from the customer relations manager at Lynch, I have not heard a word. They basically wipe their hands of you

Gary Segal

I recently purchased a used Tundra from Lynch Toyota, Manchester CT. Prior to purchase they agreed to replace the 4 tires and the rear bumper with original equipment replacements. Upon taking delivery they installed cheap generic replacements. Muhammad in customer service does nothing to resolve the issues and lies to you and won't return phone calls. He is very rude and insulting. My Tundra also started making noises in the front brakes after only 600 miles and needed replacing, they should have been checked before being offered as a Toyota Certified Vehicle. The truck was supposed to come with a full tank of gas and it didn't, I had to return to the dealership and get a credit after filling the tank myself.

Muhammad in customer service agreed to have my rear bumper replaced with a genuine Toyota rear bumper after they replaced the bumper with an aftermarket bumper prior to my purchasing a used Tundra. After telling him of the poor service their body shop performed (broke off 2 mounting bolts and didn't replace, and didn't straighten out bumper bracket on driver's side) he agreed to allow a body shop of my choice to swap out the bumper and Lynch Toyota would deliver the bumper and pay the labor. When I called him back with the estimate and to give him the location of the body shop he stated that he never offered to pay labor, only to deliver the bumper and I was to pay labor. After contacting Toyota Customer Service they agreed to pay the labor because they disagreed with Lynch Toyota. After calling Muhammad back to tell him that Toyota Corporate was picking up the labor he refused to deliver the bumper to the body shop until the aftermarket bumper was returned to them. The body shop is not willing to remove the bumper until the replacement is delivered. When I asked Muhammad why he needed the old bumper back before delivering the new one he stated he did not trust me. He also was very insulting and rude and did not return phone calls, I had to keep calling him. I see that there are many car dealerships going out of business in this area, I can only hope that Lynch Toyota will be joining them soon!

Complaint filed with Toyota. Toyota Response: Toyota states that there is only so much they can do to persuade their dealerships to resolve issues. Makes you wonder because the dealer is the connection between the customer and Toyota. I have sent in a very negative Toyota Certified Vehicle Customer Satisfaction Survey and a Toyota rep called me and stated that there are several other complaints with them about Lynch Toyota not resolving issues with their customers.

Lets hope Toyota starts listening to their customers, I've owned Toyota trucks since 1985. Toyota seems willing to allow dealers to abuse customers rather than help the customer resolve simple issues.

Rick M.

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