St. Augustine Toyota
2995 Us Hwy 1 South
St. Augustine, Florida 32086
Sales: 866-554-7970
Service: 866-554-7938
Parts: 866-549-6498

On 12/29/2011, I went into the St. Augustine Toyota to possible trade my 2010 Camary in. I looked at a 2008 Avalon and filled out some paperwork. Stuart Jones reqested the keys to my 2010 Camary to check the condition of the vehicle and mileage. He did not return the keys to my car. After filling out the paperwork it was 8:30 at night. Stuart Jones took all my possessions out of my 2010 Camary and placed into the Avalon without my permission, Someone drove my vehicle without my permission and they took my car and the loan had not been approved because it was night time. He refuse to give me the keys
to my 2010 Avalon after I told him I had done research and it indicated never to drive the vehicle off of the car lot until the loan has been approved. He would not give me the keys to my vehicle and I was made to drive the 2008 Avalon. While driving the car the brakes need replacing and I had to mash the brakes several times. It was other things wrong with the car. Whe I told Stuart Jones that I did not want the vehicle he said I had to talk to his manager, Mr. Rosario who was not polite and told me that I could not change my mind and the seller would have to agree to give me the car back. I tried to give him the keys to the car and he would not accept them and said he would not be responsible for the 2008 Avalon if I left it on their lot. Yet again I was forced to drive the vehicle home. I have requested that the owner and his lawyer review the tapes on the day of 12/29/2011 and 12/30/11 to see how I was handled and how they refused to allow me to drive my own vehicle home. I advised Stuart Jones that he did not have permission to drive my vehicle which is unauthorized use of a mothor vehicle, tespass, M1 and becuase he had no right to take possession of my 2010 Camary, Grand Theft Auto, F3. I am requesting an investigation into how Stuart Jones was allowed to use such tatics to keep my car when a loan had not been approved. The financial manager does not have authority to approve a loan or deny a customer the keys to their own vehicle. I just completed 35 treatments of radiation and it is causing me a great deal of stress. I am fighting cancer, why should I have to fight for a vehicle which is legally mine. I just want the owner of St. Augustine Toyota to return my 2010 Camary. I am requesting all video's, and transactions pertaining to my case be reviewed as well as the practices used by St. Augustine
Toyota's salesperson, Stuart Jones, Manager Efrin Rosario and Financial Manager Carlos Reyes. I think it is fradualent to takes possession of someone's car when a loan has not been approved and they have the right to drive their own vehicle home and return to the dealership the next day without the sales person illegally taking their car. I have also asked of the whereabouts of the 2010 Camary and if it is still on the lot and if not where is it?

Christy Lightburn

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