Toyota of Deerfield Beach
1441 South Federal Highway
Deerfield Beach, Florida 33441
Phone: 877-677-7038
Parts: 877-677-7038

In a message dated 12/30/2011 12:19:54 P.M. Eastern Standard Time, writes: I don't see how I may be of any further assistance to you Dear Ms. Brownlee. At best, the dealer simply failed to file the certified paperwork with Toyota which left me stranded and having to pay for my rental and possible repair? It took three months to file this. If I hadn't called, it may have NEVER been filed? At worst, this vehicle was sold to me that wouldn't pass certified standards (windshield replacement is standard practice, and many dealers won't certify a car with a previous accident, engine replacement) Along with an engine that has been replaced. Now they are putting a third engine into this car. A new coolant fan which melted during overheating, a fly wheel that has got to be replaced and not repaired. I have been without the vehicle a total of eight days. When the repair was completed on 12/20/2011 I picked up my car and the engine was making a loud tapping sound, My advisor as well as one of the certified mechanics said that doesn't sound good, but let me drive it off the lot NOT at 100% repaired. At best, communication has failed. Yes I would like a call back at your convenience. Although you did write "you don't see how you can be of any assistance?" I have been treated like a criminal. They don't care and have proven so. I never expirenced anything so stressful in all my life. Took quite a toll on me. 01/03/2012 No communication and today is 01/05/2012. Still in a loaner


Misrepresents Toyota rebates offered to dealership by SE Toyota Distributorship as incentives for customers to purchase or lease new vehicles. Paid cash for new vehicle presented $500 rebate later denied at point of sale.

Lawrence Semmel

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