Toyota of Hollywood
1841 North Street Road 7
Hollywood, Florida 33021
New: 888-413-0119
Used: 888-409-7395
Service: 888-413-0124
Parts: 888-413-0129

Toyota of Hollywood in Florida Defraud the Elderly and Infirm! Avoid this dealership like the plague - they are essentially criminals who take advantage of the elderly, infirm and poor. Our mother, now deceased, was quite elderly, with the expected cognitive limitations, was functionally quadriplegic, wheelchair-bound and unable to drive. She and her aide went into this dealership to return what we expected to be her last car. My siblings and I were greatly surprised to find that instead, the dealership ahd talked her into a long-term lease for a new automobile. When I asked her why she had leased a car, her response was "I kept saying "no" but they surrounded me and they kept insisting." We tried to amicably resolve this situation by letting our mother just return the car but Ms. Lettera is unwilling to do so, even after our mother died.


On April 28, 2010 I purchased a Toyota Tundra at Toyota of Hollywood, whose address is 1841 N. State Road 7, Hollywood, FL 33021. The dealer completed the contract for my purchase, which I reviewed. It took some time to read the entire contract. As I was about to sign, he told me that he had made a minor mistake on the contract - nothing to affect me monetarily - and that he had to print out a new contract. He told me just to go ahead and sign it - that there were no changes that could affect me - just office details. So, I signed the contract and left with a new car. When I got home, I took a look at the contract and saw that the dealer added a charge of $394.00 for a Tire Guard. I went back to Toyota of Hollywood in a timely manner to find out what this extra charge was, and no one could answer me. I was told that someone would get in touch with me. In the past 6 weeks, I have called approximately 15 times and left messages for the managers. There has been no return call. I also stopped by three times, spoke with four salesmen and three managers. Nobody has heard of Tire Guard. All I have asked for something in writing that tells me what I purchased so that I could determine what this charge was, and if I wanted it. Nobody has called, I am being ignored, and I have been charged for something that I do not want and am now getting the impression does not exist. What should I do?

Peter Balzer

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