Toyota of Winter Haven
4099 Lake Alfred Road
Winter Haven, Florida 33881
Sales: 888-711-5596
Local: 863-956-1123

we went to winter haven toyota on Friday May 6th to see about buying a truck. They are advertising on radio a $500.00 gas card with new and used cars. Of course when we arrived they told us it was on new cars, to good to be true in which that is what the sales man said "If it sounds to good to be true it usually is". We should have ran! but giving thats how sales people lure the people in we looked around. After finally finding a truck my husband signed papers and we left and had even asked once more about the gas card, still no gas card. It gets better, next day I sat down an read the papers and realized they had added gap and a extended warrenty to the contract and never mentioned anything about being opitional! we did get that taken off! then i called and asked to talk to a sales person and ask if the 500.00 gass card advertized on the radio was for both new and used cars or trucks and was told yes! i then told him then why didnt we get on we had bought a used truck on Friday. He then responed by saying "Oh your the ones why bought the blue toyota truck" that money was used for your down payment. No one told us that nor is it in our paper work. I have spoken to the sales manager and customer service rep. and now they are saying you had to go on line to print the coupon for the 500.00 gas card. Well guess what there is one, but it doesnt say that one the radio nor did anyone give us that opition to down load it after asking several times. So, now they want to give us two new keys a remote and a tank of gas real nice of them! Now i want all of that and my $500.00 gas card! now what?

debby fewox

This is the nastiest, most run down and oldest dealership I have ever seen, and their service is even worse. It took 2 1/2 hours for them to change my oil, got in before the big recall. A lot of their new cars have a dealer upcharge added to the sticker. They just rip older retired people off! Toyota, have some self respect and close this old building and nasty place down, really looks bad for your image.


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