TOYOTA SUCKS
 

TOYOTA MOTOR SALES USA, INC. SUCKS

Stone Mountain Toyota
5065 U.S. Highway 78
Stone Mountain, Georgia 30087
Sales: 800-768-3693
Parts and Service: 800-773-4208
sales@stonemountaintoyota.com
service@stonemountaintoyota.com
parts@stonemountaintoyota.com

We come from a long line of dependable Toyota vehicles and we'd definitely recommend buying a Toyota vehicle but DO NOT BUY FROM THE STONE MOUNTAIN TOYOTA DEALERSHIP! Our treasured Tundra was totaled in a major accident and we wanted to replace it. We paid the extra premium for a Toyota Certified Vehicle from Stone Mountain Toyota and it turned out to be a most frustrating and disappointing experience, with no consideration for our valuable time to have the vehicle brought up to the standard we thought we were purchasing at the onset. Even though the preowned, low-mileage, Toyota Tundra truck we purchased was "Toyota Certified", it came with many deficiencies and problems from a flat tire (the day after purchase) to having the wrong size lug nuts on all 4 wheels, to having all 4 tire sensors incorrectly installed & damaged to having to have the driver's seat belt retractor replaced, to having a windshield stone chip repaired (hidden by oil change sticker at time of purchase), to learning that the box was so beat up that a cheap liner was installed to cover up the damage. We found out that the tire tread on all 4 tires is the barest minimum for legal sale and now we had to replace them at an additional cost of almost $950 + 4 new tire sensors = $515. A cheap no-brand battery was put in the truck and it's having a hard time since the cold weather came, so this also needs replacement. Even the windshield wipers need to be replaced. We understand that this Tundra was a preowned truck and we weren't expecting perfect but if you read the terms & conditions of what you get with a Toyota Certified Vehicle, Stone Mountain Toyota took advantage of us, taking many liberties and cost-cutting measures to ready the vehicle for market. Of course all of the problems could have been resolved at the onset but all they did was argue about 'who' and 'what' department was going to pay for the repairs and fixes, with no regard for our valuable time driving back and forth to the dealership and wasting hours in service waiting rooms. It quickly became the story of a small, annoying pebble stuck in your shoe. After most repairs were made, in the end we were told by Stone Mountain Toyota that they would arrange for the exterior paint finish to be repaired but they were not going to guarantee the outcome or the job itself. A little consideration and ANY customer service would have gone a long way. The main reason I'm writing this review is because I just saw an advertisement for Stone Mountain Toyota on television, boasting it's great customer service. Nothing could be further from the truth and if you're living in the Atlanta area, there are many other good Toyota dealerships that could deservedly benefit from your business. BUYER'S BEWARE! STAY AWAY FROM THE STONE MOUNTAIN TOYOTA DEALERSHIP!

Complaint filed with Toyota. Toyota Response: Toyota Customer Service in Torrance, CA informed me that I had to take the matter back to the specific dealership, who in turn did absolutely nothing to remedy the long list of problems.

Cheryl Candido

Stone Mountain Toyota Sucks

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