David Bruce Toyota
555 William Latham Drive
Bourbonnais, Illinois 60914
Phone: 866-542-7309
Internet Sales: 866-680-9916
Service: 815-935-4600

We were interested in a certified used 2006 Toyota Avalon w/ low miles. The purchase was more of a 'want' rather than a need as the car we were trading in was in great shape and we didn't owe anything on it. My husband drove the avalon, liked it, and told the dealer if they could get him to a $227 monthly payment for 60 months we would do the deal. Back and for forth for about a week via phone and then my husband took the car that we wanted to trade in for an appraisal. The dealer finally called back and confirmed that they could do the $227 for 60 months. They drew the paperwork up before hand so we didn't have to stay at the dealership long. We took our seats in the Finance Mgr's office and he whipped the sales contract husband and I saw the $227 and what appeared to be 60 months. The # '60' was not centered on the line and the second number which was suppose to be a '0' was actually typed over some of the writing on the contract. A quick glimpse and it looked like '60'. My husband then verbally asked "This is for 60 months at $227, correct?" to which the Finance Mgr said yes. My husband had briefly inquired about extending the already extended warranty to which the Finance Mgr said to just come back before the existing warranty expires and they could chat then (I found this very odd as they always try and sell you more warranty coverage on the spot). We signed the paperwork and off we went in the avalon. A few weeks later I got our first payment coupon and saw the amount financed - it was $1765 more than it should have been! We immediately got out the sales contract and examined it. Well guess what? They had changed the terms to 68 (the '8' was typed over writing so at a quick glimpse it looked like a '0'). We immediately called the dealership & spoke to the Finance Mgr whom had to return our call 30 minutes later. He informed us that the amount financed was higher because they had upgraded our existing extended warranty to a 'Gold' level warranty (we did not authorize this!). Of course, he said he wasn't to blame for any of this. We specifically asked BEFORE we signed the papers that the terms were 60 and he said yes! He never mentioned ANYTHING about upgrading our warranty, even during the discussion about extending the warranty probably because he wanted to move off the subject quickly so we wouldn't figure anything out about them sneaking the 'Gold' upgrade in. T he Finance Mgr did come to our house with a corrected sales contract ($227 at 60 months with no upgrade warranty) after we said we were trying to get in touch with our lawyer. So in the end we got the deal they first had agreed to but they were VERY dishonest and feel fortunate that we caught it when we did!

Jeff & Stephanie Hanson

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