Beck Toyota
8055 US 31 South
Indianapolis, Indiana 46227
Phone: 317-882-2600
Fax: 317-865-2370

In 2010 I purchased a new Prius at Beck Toyota in Indianapolis. In about a month the car would not start. I phoned the service Dept.who tried to get me to jump start the car. It did start the car and the battery monitor said that it was fully charged. I drove it around a little anyway. The next day the car would not start. I tried to jump start and all kinds of lights and noises went crazy. I phoned Beck Toyota and spoke with Greg, Maintenance Supervisor. He asked my mileage and it was below 2,000. He stated that I was not driving the car enough. Jerry Drexler, Salesman, had told me when I was considering purchase, that if I was on vacation over two weeks that I would want to have someone start and/or drive the car for the sake of the battery. Now Toyota is telling me that a Prius has to be DRIVEN EVERY TWO DAYS TO MAINTAIN A BATTERY. I was stuck with a very hefty tow bill on this occurrence. Greg the service manager said that he could not find anything wrong with the car and that they brought the battery up to full charge. Several days later, the car would not start again. A mechanic stopped at my house the next evening and got the car started and instructed me to bring it in to Beck Toyota Service the following day and he would run some tests. The Battery was replaced under warranty BUT I WAS STILL STUCK WITH A HUGE TOW BILL. This is happening to me again and the car is a year old. So far it looks like I am going to be saddled with a huge tow bill and Greg at service stated that he could not find anything wrong with the vehicle and he further stated that in all fairness to Toyota he could not find where warranty would cover this. I called a corporate office from my owner's manual, they have given it a case number and said that someone would be in touch. THIS IS THE FOURTH BUSINESS DAY AND NO ONE HAS CALLED, MY CAR IS STILL THERE. For other consumers, I would definitely stay away from this dealership. Especially the Service Department. WHY WOULD ANYONE WANT A CAR THAT HAS TO BE DRIVEN EVERY TWO DAYS. I HAVE PHONED SEVERAL OTHER DEALERSHIPS AND NONE OF THEM HAVE REPRESENTED THIS BOGUS CLAIM THAT A PRIUS HAS TO BE DRIVEN EVERY TWO DAYS. DON'T PEOPLE TRAVEL AND LEAVE A CAR AT HOME OR AT THE AIRPORT????? I would welcome any comments of similar issues concerning Beck Toyota, same Prius problems, or problems with the corporate office through this site or my email. I am not going to let this slide. Thanks


I went in to get heater fixed and they stated I needed a part that cost me 300 dollars, a motor for my heater. I was also told then that I needed brakes and fuses, which all came to over 500 dollars.

After all this work was done, my heater STILL did not work, I took it to a local mechanic, who is not a toyota dealer and he stated to fix the heater it would cost me 35 dollars for a thermostat.

I had my heater repaired for 35 dollars, and when he looked over the work that was supposed to be done by Beck Toyota, it had never had been performed.

I called Beck Toyota and told them about it and they stated my NEW mechanic had voided any warranty they had on the work Beck Toyota had done, so I was out of luck on complaining to them.


I found out the hard way do not send them a survey with anything but glowing remarks.

This dealer messed up the title paperwork twice. I questioned the $200 cost for some "certified" guy to check things that anyone else does for free. When I tried to schedule another oil change the conversation went exactly like this..."you are no longer welcome at this dealership"..Can I ask why? "you know why" then hung up.

Talked to National Rep. He said that all dealers can do anything they want. They only have to do warrenty service. The dealer also lied about providing an oil filter for free. This was part of the "VIP" service that we got for going to a Service course.

Beck Toyota doesn't want me as a customer because I completed my customer satisfaction survey honestly and completely. I think that says a lot about them as a dealer.

I have never been treated so rudely in my life. I hope this is not how all Toyota dealers are. If so back to Ford.


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