Team Toyota of Highland
9601 Indianapolis Blvd
Highland, Indiana 46322
Sales and Service: 800-930-6191

How one local Toyota dealership seemingly handles inquiries concerning "Safety Recalls." My Recommendation, don't ask too many questions or you may end up in their version of the Vegas Back-Room: minus the physical beatings of course. All a Toyota Customer wanted to know is how they missed his family vehicle's recall information for months? It is after all, important to the self-preservation of our families! On May 13th, 2010, I entered Team Toyota in Highland around 3:30 pm for service on my "safety recall" and an oil change. I was concerned and in disbelief that my vehicle was a recall, as my wife and I proactively engaged our local Team Toyota to assure us that our car was fortunate enough not to be recalled. We get oil changes roughly every month to month in-a-half, for our outrageous family trips and job locations. We were always assured everything was fine. However they somehow missed it and in the end we felt we were owed a logical explanation. Perhaps they never cared to begin with, or perhaps they did not bother to actually look up our VIN numbers (After-all on many occasions when their service team was asked to look at an issue they rarely followed up or investigated customer concerns..I have evidence of repairs done hours after their lies that backs up this claim) any case a letter received a week ago confirmed the false assurance we were always given by TEAM TOYOTA. I felt we were owed a logical explanation, and when they could not provide one at the service counter, I was politely coaxed by Jay Cheeks, a manager to be escorted to a Vegas-backroom, minus the physical beating, to be belittled, yelled at in psychological verbal intimidation and confrontation, to make one feel inferior. I thought I was going to be shown something logical as he was seemingly so polite. However, as soon as I entered that room the door was slammed shut, visibly angered Jay Cheeks unleashed his true intent, he was upset that my comments may be heard by other customers of the "safety recall." I assure anyone that although I look Mexican, I am not an illegal and could not be scared by his demeaning attitude. I am an American citizen, a 6 year vet where I performed special duties that was inclusive of nuclear training, for my service I am now college educated and have never been in trouble. I was threatened with a police escort but in the end no calls were made, as I assure you they were more upset than I ever was. Due to no grounds for police escort, I realized that in the end they were upset for my questioning attitude in their "safety recall." They were upset because the subject matter I brought up might scare off other listening or eavesdropping customers and they had no professional answers. Upon entering Team Toyota that day, I was totally unaware of the situation until I was harhsly and sternly told to "SHUT UP" and to "SIT DOWN." I was told to never speak of this in what they considered their 'home' or I would consider their customer lobby. In the end their concern was more for the potential money-making customers that were walking in, than for the prior concerned customers who were involuntarily trenched in with Toyota's "Safety Recall." Leaving me with no answers, their only answer was an unprofessional intimidation tactic of shock and awe, and a belittling tone of what I'm sure is Toyota Propaganda... "We do not lie at Toyota."...I am positive now that they do it everyday & all the time... since it so strongly evoked such a response. They care very little for your safety, your family, the involuntary time you take to get these repairs, economic and monetary de-valuations and only for theirs and what they consider their FUTURE POTENTIAL MONEY MAKING CUSTOMERS...As I was noted as I was leaving "its too late now buddy, this is personal". I realize that they do not know that I am simply a customer. Mind you this employee, lazily assured me in the past "you are not a recall."

I am seeking an apology from Team Toyota for this offensive behavior. A letter mailed to my home from corporate Toyota assuring us that when my mother, my sister, my brother, or any of us that we value goes into Team Toyota that this doesn't happen again. Attempt to Diversify Team Toyota with knowledgeable and concerned professional employees. Jay Cheeks crossed the line and should be investigated. Service employees on the computers should not be looking at offensive or inappropriate material when customers walk in. Lastly apologies should be a standard for their HUGE, HUGE mess up. It is an inconvenience and holds little weight if the people in the commercials and in the media show concern, but is only backed up by the employee ignorance to the reality. I, the customer, am here not because I want to be here, but because YOU MESSED UP.

S. N.

Team Toyota sold me a 2006 Avalon knowing there was a recall on this vehicle WHY? This car should have never been sold under these conditions. In January, while visiting my mother in a Wisconsin hospital the valet driver experienced the car mat getting stuck under the accelerator and was smart enough to through it into neutral, I would not have know to do that and was very nervous in driving the car back to Indiana.

Rico Porter

Team Toyota of Highland Sucks

Companies Suck

4J Welding Sucks

Ascentive LLC Sucks

Association Enrollment Sucks

AT&T Sucks

AT&T Advertising Sucks

Beech Street Sucks

Best Buy El Paso Sucks

BigLocal Sucks

David's Pennants & Banners Sucks

DirectBuy Sucks

Domain Registry of America Sucks

Effective Computer Training Sucks

EOS Lighting, LLC. Sucks

ExtenZe Sucks

Finally Fast PC Sucks

First National Information Network Sucks

GKG.Net Inc. Sucks

living4media Sucks

Mayo Mendolia & Vice, L.L.P. Sucks

MerchantCircle Sucks

Redline Recovery Sucks

Reliable Listing Services Sucks

ReviewBoost Sucks

Scale Network Sucks

Square Enix, Inc. Sucks

Yoichi Wada Sucks

Michihiro Sasaki Sucks

Keiji Honda Sucks

Yosuke Matsuda Sucks

Yukinobu Chida Sucks

Makoto Naruke Sucks

Ryoichi Kobayashi Sucks

Tamotsu Iba Sucks

Norikazu Yahagi Sucks

Ryuji Matsuda Sucks

Yasuhiro Fukushima Sucks

StockFood Sucks

Tyson Foods Inc. Sucks

Unitrin County Mutual Insurance Company Sucks

Unitrin, Inc. Sucks

Video Professor Sucks

Education Sucks

El Paso School of Excellence Sucks

University of Massachusetts Amherst Sucks

University of Oregon Ducks Suck

Government Sucks

Berkeley City Council Sucks

110th Congress Sucks

Organizations Suck

Accountable America Sucks

ACLU Sucks

ACORN (Association of Community Organizations for Reform Now) Sucks

Code Pink Sucks

Flex Your Rights Foundation Sucks

MoveOn.Org Sucks

People Suck

Brian Elliott Sucks

D Andre Lewis-Yhap Sucks

Donald G. Southwell Sucks

Earl Stewart Sucks

Gary Jaffarian Sucks

Gregory Paulo Sucks

J. L. Lewis Sucks

Jody Bellio Sucks

Kathy Sawada Sucks

Lee Garrett Sucks

Mark Kasserman Sucks

Mary Lou Vocale Sucks

Michael Lawton Sucks

Paul Marvin Sucks

Pete Eising Sucks

Steve Zappalla Sucks

Winston Hoyle Sucks

Personalities Suck

Alan Colmes Sucks

Fatima Ali Sucks

Sean Penn Sucks

T. J. Simers Sucks

Tom Cruise Sucks

Trevor Paul Moore Sucks

Politicians Suck

Al Gore Sucks

Barack Obama Sucks

Bob Barr Sucks

Democrats Suck

Hillary Clinton Sucks

Jim Leach Sucks

John Cook Sucks

Larry Craig Sucks

Nancy Pelosi Sucks

Republicans In Name Only (RINO) Suck

Wayne Allyn Root Sucks

Products Suck

5 Star Shine Sucks

Ultra Products Suck

MySpace Areas

Osama Bin Laden Sucks

Hugo Chavez Sucks

Toyota Sucks

Dick Poe Toyota Sucks

Toyota Dealer Frauds

Alan Colmes Sucks

Sean Penn Sucks

Steven Dunst Sucks

T. J. Simers Sucks

Tom Cruise Sucks

Democrats Suck

Hillary Clinton Sucks

Bill Clinton Sucks

Nancy Pelosi Sucks

Harry Reid Sucks

Charles Schumer Sucks

Ted Kennedy Sucks

John Edwards Sucks

Barack Obama Sucks

Al Gore Sucks

John Kerry Sucks

Howard Dean Sucks

John Cook Sucks

J. L. Lewis Sucks

El Paso School of Excellence Sucks

Best Buy Sucks

YouTube Areas

Toyota Dealer Frauds

Dick Poe Toyota Sucks

Rick Peet Sucks

Democrats Suck

Hillary Clinton Sucks

Bill Clinton Sucks

John Edwards Sucks

Barack Obama Sucks

Al Gore Sucks

John Cook Sucks