TOYOTA SUCKS
 

TOYOTA MOTOR SALES USA, INC. SUCKS

Antwerpen Toyota
12420 Auto Drive
Clarksville, Maryland 21029
Sales: 888-469-4997
Service: 888-776-9683
sales@antwerpentoyota.com
service@antwerpentoyota.com
parts@antwerpentoyota.com

Purchased a 2009 Matrix S from these clowns in Jan 09. Purchased after market stain-protector for car. Simple H2O stained seats with stain-protector on it. Took dealership and Zylon TWO MONTHS to apply, reapply, remove, reapply again, make entire interior sticky, then just give us new leather seats. All the while, I'm dropping off/picking up car at least once a week. Door & window control panel on drivers side door became loose. Dropped bucket of bolts off for repair. Service called me to pickup, stating they fixed the problem. Picked up car (this is last winter, so Feb/Mar of 2009). Panel still loose. Retard in service tells me "The cold weather probably knocked it loose". Yeah, that MUST be it. Dropped car off again later in week. Picked up car and drove away. Two lights away, panel falls off, AGAIN! Drive back, state my frustration, they take car and order a whole new panel. Finally replaced. Three weeks for one repair. Car involved in THREE recalls in less than 1.5 years! Attempted to drop off car on Monday b/c TWO panels have fallen off car. Found out Toyota has SOLD all their lender cars. They do offer a rental via Enterprise for $35. FUCK YOU Antwerpen. I have been lied to. You have misled me. You have not told me the entire truth. Your staff is just awful with communication between each other. One more thing goes wrong and I will find an attorney and use the Maryland Lemon Law to force you to take this POS back. I hate you.

Eric

On Friday 8-22, I took my Toyota in to have a computer diagnostic test for a check engine light. They charged me for that test and, get this, $10 for "shop supplies" and $3 for "HAZARDOUS WASTE". On -/25,I talked to a Saundra Kahl, she told me that they charged for towels used to perform this test. I called B.S. and she changed her story. Claiming that she misspoke about the towels. Said it was for the cost of doing business and E.P.A. charges. Bottom line, I will not go back to Bayside Toyota. I hope that everyone on Southern Maryland reads this and will do the same. Complaint filed with Toyota I was lied to by Bayside Toyota rep. Saundra Kahl. She told me one thing and then changed her story.Claims to have misspoke about the materials used. PLEASE pass this along.

Ken

Purchased a 2009 Matrix S from these clowns in Jan 09. Purchased after market stain-protector for car. Simple H2O stained seats with stain-protector on it. Took dealership and Zylon TWO MONTHS to apply, reapply, remove, reapply again, make entire interior sticky, then just give us new leather seats. All the while, I'm dropping off/picking up car at least once a week. Door & window control panel on drivers side door became loose. Dropped bucket of bolts off for repair. Service called me to pickup, stating they fixed the problem. Picked up car (this is last winter, so Feb/Mar of 2009). Panel still loose. Idiot in service tells me "The cold weather probably knocked it loose". Yeah, that MUST be it. Dropped car off again later in week. Picked up car and drove away. Two lights away, panel falls off, AGAIN! Drive back, state my frustration, they take car and order a whole new panel. Finally replaced. Three weeks for one simple repair! Car involved in THREE recalls in less than 1.5 years! Attempted to drop off car on Monday because TWO panels have fallen off car. Found out Antwerpen Toyota has SOLD all their lender cars. They do offer a rental via Enterprise for $35. SCREW YOU Antwerpen! I have been lied to! You have misled me! You have not told me the entire truth! Your staff is just awful with communication between each other. One more thing goes wrong and I will find an attorney and use the Maryland Lemon Law to force you to take this POS back. I hate you.

Eric

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