Tri-State Scion Toyota
191 West Main Street
Dudley, Massachusetts 01571
Sales: 888-539-6002
Service: 508-943-2804

had problem with a noise brought my truck in to be looked at was told you can drop it off and we will check it first thing in the morning, being thursday. They call me at 2:30 to say, we think we know what the problem is, but we do not have the part in stock, so we will order it and take care of it first thing in the morning, now friday. I get a call at 3:30 friday to tell me oops the warehouse sent the wrong part, but we will fix it in the morning, this now being saturday. I finally get a call at 1:30 your truck is ready. I go to pick up my truck, that I have been without for the past 4 days. To find out that all this inconvenience was cause over a $4.88 part that was not all that very important, so I could have used my truck to carry out various chores that I could not do because they had my truck tied up. The fact that they expected me to pay them $202.00 for a $4.88 part and the fact that they had my truck for 4 days really did not sit well with me, yet Seth has the audacity to say to me " well you did not have to leave it here " to which I replied " well did you let me know this on the previous times you called? because I was led to believe that it needed to be replaced first." The fact that this service department treats it's customers this way with the opinion that their time and inconvenience is less valuable than theirs is pretty despicable and pathetic. They did not offer me a means of transportation in the mean time and expected me to pay the bill in full with a smile on my face makes them sadly mistaken.

paul goulette

We recently brought our 2004 Toyota Camry to Tri State Toyota in Dudley, MA for a repair to a damaged moon roof in their service department. They did a complete (and actually under the ridiculous original estimate) repair in a timely fashion. When we picked up the vehicle, the next day my wife noticed that something had been oversprayed or left on the console which left white blotches all over the center dash radio/console and also the air bag deployed dash warning lights were on. Neither of these conditions existed when the vehicle was brought to them. We arranged a review of these items, brought the car back and were promptly told they did not cause the blotches and could, with a 99 Dollar "diagnostic" fee, turnoff the air bag lights as "obviously" there was no damage to the car or reason for the air bag warning lights tom be on! Really? No kidding! That's why we brought it back! Upon our refusal to pay additional money to correct their damage we were told there was nothing else that could be done.

J Potrzeba

Tri-State Toyota Scion Sucks

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