Desert Toyota of Las Vegas
6300 West Sahara Avenue
Las Vegas, Nevada 89146
Phone: 702-605-5801

After promising to pay off my vehicle, Desert Toyota knowingly left an unpaid balance on my trade-in lease almost $4,000.00. 2 certified letters, 6 Desert Employees, 10 emails, and more than 50 phone calls spendign over 100 hours on the phone later, and the issue STILL has not be resolved. Desert Toyota policy is to ignore the customer as long as possible until they give up. DO NOT BUY DESERT TOYOTA. THEY FRAUD THIER CUSTOMERS!!!!

Dan Regester

I purchased a used certified 2003 Toyota Camry in June of 2006. I was VERY hesitant to purchase the extended warranty. However, the warranty salesperson lowered the price, and really sold the fact that "EVERYTHING not specifically listed - EVERYTHING on that used car that isn't specifically excluded in the list - IS covered." OK, I made the mistake of buying it - and handing over good money for nothing. As feared, something NOT on the list is now being DENIED for coverage. The rear window defroster isn't working. I never noticed this in Vegas, because there is no moisture in the air there, so I never used it. Now, the Warranty company is saying "Nope, it's not covered because someone put after market tint on there, and that might have caused the problem." Well - guess what? It was Desert Toyota that PUT the tint on there in the first place. The tint that was on there wasn't in good condition, so Desert agreed to replace it when I bought the car (which they did). So, #1 - the Warranty sales person misled me when he said EVERYTHING not specifically listed was covered. EVERYTHING on the car I bought is now NOT being covered. #2 - If the installation of the tint caused the problem (they are saying they may have cut the lines when installing it) - then it was the Desert Toyota service department that caused the problem. Apart from this, I actually had a good experience with Desert Toyota. The sales staff were not hard-sell, and they did not otherwise jerk me around. I recommended them to numerous people in Las Vegas after that. I would prefer not to have this complaint posted. However, I think Desert should have the chance to rectify this, since it's now the Warranty people who are denying the coverage. In any event, in my mind - it's all TOYOTA - they obviously pressure their warranty sales people to tout how great the coverage is - but then it actually doesn't cover everything they tell you it covers. I now am in Montgomery, Alabama. The dealership here can fix it. I think Desert Toyota should contact Reinhardt Toyota, work out a payment, and pay to have it fixed for me.


Yes, the problem is the engine computer, but they will not replace it! This part has been recalled and replaced already! It is still under warranty but the car had some body work (left side door) and they claim it is may have caused the engine computer to fail!? WTF?!?


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