Liberty Toyota
4397 Route 130 South
Burlington, New Jersey 08016
Sales Department: 888-809-7798
All Other Calls: 888-286-7720

I purchased a new Toyota Rav4 on the 17th of Feb. I specifically asked the Salesman and the Sales Manager if there would be any incentives coming out on the Rav4 due to the recent issues with the Toyota product. I was told no, that he Rav4 is one vehicle they never offer less then 3.9 financing on. I was also told I was getting a special internet price which would expire the end of the month so I was getting the best deal Toyota would be offering. So I purchased with those dealership assurances. Now as of March 1st Toyota is offering 0% financing for 5 years and 2 years free vehicle maintenance to loyal customers. I have been purchasing Toyota products since 1997 and currently own 3 of their vehicles. When I called the dealership the Finance Manager told me she could not help me because I now had a used vehicle and when I called and spoke to the Center Sales Manager he told me "I would not want them calling me if the rate went up to 5.9% would I?" As one of the few customers who were actually buying when Toyota was under federal investigation for their mechanical issues I find it appalling I cannot be treated as the Loyal customer I am. I was provided BAD information from the dealership and mislead and want to be made whole with the offer currently in place. This is the same dealership I had a seat belt replaced 2 years ago because it was not working and the bolt holding it behind my head was not put back in. As I was driving I hit my brakes because of a tractor trailer cutting me off on RTE 295 in NJ and hurt my back and banged my head on the steering wheel. Being the LOYAL customer I am I took it back to the dealership and met with Keith the Service Manager who apologized profusely and personally fix the belt. What action did I take? None because I was loyal to this dealership and the Toyota brand. Now after I have purchased my new Rav4 no one cares if I am a customer or not.

Rick Lee

We have a Toyota 4 runner 5 years and we like Toyota car's but we have a problem with dealer Liberty Toyota Burlington New Jersey. They are so rude, unprofessional and mor.e We coming to pick our car and we see that fog light is missing we report this to manager but we still waiting for lights to be fix from Monday, nobody don't want to speak with us I don't know what we need to do. This is not our problem we only need our Toyota back to us the way it was. They broke it and is missing our fog light now the try play dirty.

Mirsad Kljuco

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