Advantage Toyota New York
639 Merrick Road
Lynbrook, New York 11563
New & Preowned: 888-866-0562
Service & Parts: 888-303-1681

I made an advance appointment for 5/9/09 at 8:00 a.m. for oil change. I entered at 7:55 a.m. and told the dealer that I wanted my car back by 9:15 a.m. because I had to go to work. Rubin agreed for that time of delivery. At 9:13 Rubin came to me and showed me a written list of problems my car required with the cost list and showed me not given to me and I copied it later. the details are:Minor tune up/ cabin filter 69.95, Steering Flush 129.95 and drive belt 149.95. One of the problem he wrote that I needed a drive belt because it was worn out while he was holding my belt in his hands. I told him that show me the worn belt because i had change the belt on 2/4/09. Rubin who was holding my drive belt in his hand and it looked absolutely like new, pointed out on the manufacturing joint mark and said," Look at this." the belt was already cut. I told him that I did not want it. Rubin stated that the mechanic was already working on it. He changed the belt without my consent and asked me to go to cashier to pay the bill.

I paid by credit card and did not give me a receipt. I was already late from my work and in rush without knowing that I did not get the receipt for the charge my credit card. My credit card company told my $182.39. The initial estimate for oil change he gave me was $20.00. I have my old belt with me and the proof of my change of drive belt in February. I gave him a coupon of $15 which I received in the mail and still he charged my credit card for 182.39.I have reported to my credit card company to dispute this amount and notified Rubin Rivera at Toyota.

Tanvir amna

I brought my 2003 Toyota Matrix in for a recall issue with the front door glass bolts coming loose causing the door glass from separating from the window regulator, and causing it to bind and shatter. Toyota told me that my regulator was bent causing binding which had nothing to do with the recall. How did my regulator get bent if it was not due to the door glass bolts being defective, therefore causing this.

Carol Wagner

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