Johnstons Toyota
5015 Route 17M
New Hampton, New York 10958
Phone: 845-374-8600
Sales: 845-374-8606
Service: 845-374-8680

Bought a 2000 Toyota MR2 from Johnstons Toyota in New Hampton, NY. The paint began to bubble and peel from the rims. The MR2 was NEVER driven in the snow or salt. The service manager refused to replace or repair the defective rims. He said the problem was "environmental" (A new one for your excuse page). Dealing with Toyota USA was a big waste of time.

Ed M.

I had dealt with Johnstons Toyota once before and had a great experience. Which is why I went back to them to purchase a new vehicle. What a mistake that was! In late December I went to Johnston's Toyota in order to purchase a vehicle. During negotiations, on the price I was told they would give me a store credit of $600. When looking over the bill and recalculating the numbers I was astonished to see they had charged me for the store credit when they had said they were giving it to me. I immediately called them and they admitted to what they had done and reimbursed me the $600 but did not give me the store credit that was promised. When I called to confirm when my Truck would be ready I was asked if I would like to also order accessories. I was told I had to purchase them first since they had to order them. I asked if I did not like them would I get a refund. I was told if I did not like any of them I could return them and receive a full refund. Like I said before I trusted them little did I know to what depths they would go to get more money from me. I went down on January 9, 2009 to inspect the accessories and have what I wanted installed. I picked out a few things. When I went to receive my refund I was told by Steve Johnston new cars manager, I had to take everything that there was no refund. I had previously been told by Richard Valentine finance manager, Dave Velez sales consultant and Gino Corona show room manager that I would receive a full refund for anything I did not want. I then refused everything and left the accessories at the dealership. I have tried to resolve this matter with Nina Ward, the customer's relations liaison, Since January 9th. We were close to resolving this issue. There was only a matter of where an extra $180 came from. I was waiting for Ms. Ward to send me the papers when on Feb 12 I received a phone call informing me they had changed the terms of the near resolution. Instead of me paying $540 in restocking fee's and getting a refund on the rest, (as was tentatively agreed upon) they now tell me I had to take half the accessories receive a partial refund and pay restocking fee's. I now feel Johnston's Toyota never meant to find a resolution I believe their actions were calculated to take as much money from me as they can resorting to out right lying to achieve their objective. If you go to this dealership be very careful. Have your bill itemized and check it before you pay. If they promise you something get in writing and have Steve Jardin sign it before believing it.

E. Pollack

Where do I start. I took my 2008 Highlander to a Toyota dealership in westchester co where I now reside b/c a mechanic told me that the running boards on the car hit the tire when the car is on a lift. The Toyota dealer called me the next day to tell me that the running boards on my NEW vehicle were not installed in the factory and were not even a toyota part AND they were the incorrect running boards for the car. They said they could not touch the boards b/c they did not install them. I was shocked b/c the dealer who sold the car to me - Johnston's Toyota of Montecello, NY - sold it to me as factory installed. When I contacted Johnston's they insisted that they were factory installed until the other Toyota dealer pulled up on their computer that some company by the name of KAM Auto installed the boards before I purchased the car and Johnston's was well aware of this. When I called the sales person, Chris, that sold me the car, he said that there weren't even runnng boards for that car when I purchased it, so I asked him why I wasn't told this and he said he didn't have to disclose that to me. The owner of Johnston's Toyota in Montecello won't take the other Toyota's Service person's word that they are the incorrect boards for the car and wants me to drive the car over 2 hours up to him so he can take a look at it and decide for himself. I then called Toyota Corporate and after explaining this situation they said anything added to the car after it leaves the manufacturer is not their problem. So everyone is claiming no responsibility and I have a car that I am driving a 3 year old and 7 month old around in that could potentially be dangerous. All I want is the correct Toyota running boards placed on the vehicle-something I paid for and trusted in good faith that they had done. I do not want Johnston's toyota touching this vehicle ever again AND now I wonder what else did they put into the car after factory that I am unaware of. Everyone has thrown their hands up and claimed its not their problem but I'm stuck with something that is not what I paid for and not what was sold to me.

Andrea Taffner

they started out on a price of 32,000 dollars for a tacoma i ended up buying the truck for 22,000 at tompson toyota in pa. the amazing thing is johnston kept dropping their price but there was no way after they tried to steal from me that i would deal with them


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