New Rochelle Toyota
47 Cedar St
New Rochelle, New York 10801
Sales(888) 595-5111

On February 21, 2010 went into New Rochelle Toyota NY dealership told them how much my down payment was and how much I could afford per month and they had me approved for a vehicle that I told them that I didn't want, "Lets see if we can get you approve for a vehicle then you can get what you really want" then try to push me into the vehicle I emphasized I didn't want form the beginning.I didn't even get to test drive this vehicle. Days later the Financial Director called me up with a lot of talk and not once heard anything I had to say. She ask me to come in and I agreed, only to find out when I arrived- with my kids on a school night and both my husband and I taking a day off- that she left and she never told our sales person we were coming. We waited in the dealership from 5pm to 8:50 pm with no assistance from the Financial department who told me to come in and see them any way-while there we requested to speak to director's assistant various times only to be rejected-finally she came out at 8:50 pm. When she told me the amount of payments on the car I never wanted I almost fainted. I told her that is not was discussed.The next day I called to speak to the director of finance and not once did she apologize for the inconvenience she caused the day before and when i threatened to make a complaint and write a blog she degraded me because of the amount of payments I expected to make a month( $200-$300) and say she will write that,after that she hung the phone on me. When I called back to request my down payment they wouldn't answer their pages from the reception desk


My sunroof fell off the newly purchased Toyota Venza while driving, Dealer at first admitted that it was design defect, now Toyota refuses liability. New Rochelle Toyota is charging me over $4,000 in repairs! What a rip off! TOYOTA SUCKS!


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