Smithtown Toyota Scion
360 East Jericho Turnpike
Smithtown, New York 11787
sales New: 888-808-0527
used Used: 888-805-1121
parts Parts: 888-810-7709
fax Service: 888-808-0727
sales@smithtowntoyota.com
During the purchase of a supposedly certified used car I negotiated the installation of a DVD system. The next morning, I discovered they installed a USED DVD system, and the installation was totally unprofessional (wires hanging from my dashboard), and the closing latch was broken. Unfortunately, there were much much worse mechanical problems - the car had obviously not gone through the Certified Inspection process. The car had a broken transfer case, broken sensors, and tires that failed two inspections. Smithtown Toyota DID deal with the mechanical issues in a professional manner, and I decided to let the used DVD system go and make it learning lesson on my own part. However, within days the DVD player broke all-together. It no longer plays DVD's. The dealer never tried to deny they installed a used DVD player. They thought they would sneak it by me. What a crooked thing to do. They also knew they could of been in big, big trouble for selling a Toyota certified vehicle with so many major mechanical issues.
Bryan DeAngelis