Westbury Toyota
1121 Old Country Road
Westbury, New York 11590
Phone: 516-333-3100
Sales Dept: 877-333-1834
Service & Parts: 877-333-1825

I was very specific, very clear and only wanted and asked straightforwardness in exchange from them. In all emails exchanged, they never warned me that the panoramic glass sunroof couldn't be installed in a Toyota Venza 4cyl (base model) and that only a regular power moon roof was going to be installed. Instead they made me go all the way over there, wasted my time, made me sign a credit application and literally only a second later decided to hit me with the surprise above. That is when I declared that I did not want my credit to be ran anymore. Although they kept these documents in their hands, I am hoping they shredded them. They promised me to match or beat the offer I had gotten from an other Toyota dealership but it did not happen! Car dealership deceiving practices in general need to be regulated and need to stop.


I brought in a 6-months old brand new Rav4 with which A/C was not working and only hot air to blow in. When I brought Rav4 to Westbury Toyota for repair, the Service Representative (Manager Bob Holmes) stated that a pebble on the road have hit and damaged condenser, causing freon gas to leak. He further stated that because this is not manufacture warranty, Toyota will not fix it. If I have worry about a pebble damaging something that is underneath the car, it is inherent defect, and design defect. Toyota knows that the car should be roadworthy and should be fairly protected from the pebbles on the road. This is a products liability for Toyota.

wook chung

When I picked up my new Toyota Rav4 it was delivered to me without an owner's manual and without the master keys and keyless entry remotes. All I was given was one valet key! The salesperson told me that the master keys and keyless entry remotes were lost by Huntington Toyota, which is the dealership where they got my car from. While the salesperson has since given me a copy of the owner's manual, I have been back to the dealership TWICE this week in unsuccessful attempts to have the Westbury Toyota Service Department cut two master keys for me. According to the Service Manager, for some strange reason, the key machine at this dealer's service department is unable to cut a key that will work on the ignition of my car! I have wasted gas and my time on two separate occasions, and I am becoming extremely annoyed at the incompetence of the personnel at this dealer's service department! Since this problem still remains unresolved, I have been told to come in to the Westbury Toyota Service Department YET AGAIN to see if they can get it right on the third attempt to cut my master keys. I guess I have no choice but to waste more of my time and gas traveling to the Westbury Toyota Service Department for a third time, but if I do not receive my master keys and keyless entry remotes on my next trip to this dealership, I will contact Toyota Motor Sales, U.S.A., Inc. to file a formal complaint against Westbury Toyota. If I knew I was going to have so much trouble obtaining my master keys and keyless entry remotes, I would have purchased my car from another Toyota dealer!

Joseph Erskine

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