TOYOTA SUCKS
 

TOYOTA MOTOR SALES USA, INC. SUCKS

Nourse Chillicothe Automall
423 North Bridge Street
Chillicothe, Ohio 45601
Phone: 800-589-7913
sales@nourse.com

Paid Dealer to diagnose Noise (Thumping). Dealer said it was rear bearing, replaced rear bearing $340, did not fix problem, Dealer said come back "we never charge for re-diagnosing". Dropped of Sequoia, dealer called said "we need $440 to diagnose further". I said NAHHH! Give me my $$$ back, they did. Cust Service Mgr said he would have Toyota help out and get the problem fixed Dec 23. Its now Feb 3, and dealer and toyota wont even return my calls of fax!

Jon Ekvall

Complaint filed with Toyota, response below:

(Jon Ekvall) 12/29/2009 03:13 PM "While driving home from work today 12/29/2009 the drivers side front sway bar stabilizer link snapped in half! Thank GOD no accident was caused. I was able to make it home and called Toyota. They didn't have the $108.00 part and recommended I call Advanced Auto Parts who had the part for $47.00. Jon Ekvall"

(Jon Ekvall) 01/08/2010 07:58 AM "I have tried and tried contacting the GM of our local Toyota dealership. He did finally call me (At least I think it was the GM) before Christmas and promised me he would call me back the 4th of January 2010. Well, here it is Jan 8th, 2010 and several calls and emails to the dealer WITH NO RESPONSE other than my salesman Jerry Goshorn checks on my situation regularly. HELP TOYOTA! Jon E. Ekvall"

Toyota Response: "Dear Mr. Ekvall, I apologize Nourse Toyota has not called you. I called Nourse Toyota today and left a voice mail message for Zack Elliott, who is the Customer Relations Manager, advising you have not been contacted. Prior to leaving a message, Nourse Toyota informed me Zack is not in today. In addition, I have a issued a No Response and requested you are contacted before the end of business Tuesday, January 19, 2010. Normally, it is one business day but since Monday is a holiday that we observe, we do not count it as a business day. Please let me know if you are not contacted on Tuesday. On a side note, you are NOT a fool and please do not feel like one. Sincerely, Kym Wilson Toyota Customer Experience Customer."

01/13/2010 11:06 AM "Dear Mr. Ekvall, I apologize that Nourse Toyota has not called you yet. We allow them three business days. If you are not contacted by the end of business tomorrow, January 14, 2010, please let me know. Sincerely, Kym Wilson Toyota Customer Experience"

(Jon Ekvall) 01/13/2010 10:58 AM "Kym- 2 days no call yet from Nourse Toyota.................. anxiously waiting........ Jon E. Ekvall"

(Jon Ekvall) 01/15/2010 05:12 AM "Kym, Well, three days have come and past and I guess I'm the biggest fool at last. No call, no contact what so ever from Nourse Toyota Chillicothe. Your help is greatly appreciated but I'm at my wits end. Seriously thinking of getting rid on my beloved Sequoia. Ideas? Jon E. Ekvall"

01/11/2010 10:41 AM "Dear Mr. Ekvall, We apologize that the General Manager has not followed up with as promised. We would be more than the happy to contact the Customer Relations Manager, who is our contact person, at Nourse Toyota. When we initiate contact, we request that you are contacted within three business days. However, since you have spoke to the General Manager, we cannot guarantee that you will be contacted. We have documented your email at our National Headquarters under file #0912130905. If we can be of further assistance, please click on the following link, http://www.toyota.com/help/contactus.html, to contact us. Sincerely, Kym Wilson Toyota Customer Experience"

(Jon Ekvall) 01/11/2010 10:42 AM "Kim- Any help is greatly appreciated. Jon E. Ekvall"

01/11/2010 11:01 AM "Dear Mr. Ekvall, Thank you for replying to my email. I have contacted the Customer Relations Manager at Nourse Toyota and requested that you are contacted before the end of business Thursday, January 14, 2010. Please understand that while we are highly encouraging Nourse Toyota to contact you, they may choose not to since you where waiting for the General Manager to follow up with you. In addition, we have requested Nourse Toyota to provide us with an update. We regret that we are unable to force our dealerships as they are independent from us. We have documented your email at our National Headquarters under file #1001114290. Sincerely, Kym Wilson Toyota Customer Experience"

(Jon Ekvall) 01/11/2010 11:13 AM "Thank you Kim, I feel like I'm beating my head against the wall trying to get this Toyota repaired. I appreciate your help. Jon E. Ekvall"

01/11/2010 11:19 AM "Dear Mr. Ekvall, I am sorry for your frustration with getting your Sequoia repaired. If there is another Toyota dealership that you would like to work with for this concern, I would be more than happy to contact them on your behalf. I do hope that Nourse Toyota will call you. Please be assured that although we are unable to force a dealership into any action, we document every correspondence we receive, good and bad so that we may commend, coach or counsel our dealerships. Sincerely, Kym Wilson Toyota Customer Experience"

(Jon Ekvall) 01/11/2010 11:28 AM "Kym, Nourse is the closest Toyota Dealership to Chillicothe, OH 45601 I've purchased many cars from them, starting in 1985, mostly Toyotas, but the dealership has changed hands over the years and their reputation is not as good as it used to be. If I can't get this resolved soon with them I may have to go to Columbus, OH (1 hr drive). I hear Germain Toyota is good. Again, thank YOU for your support. Jon E. Ekvall"

01/11/2010 11:48 AM Dear Mr. Ekvall, Based upon your zip code, 45601, I was able to locate the following dealerships: - Gusweiler Toyota - approximately 28 miles - Clokcner Toyota - approximately 39 miles: which has received our President's Award - River Valley Toyota - approximately 34 miles - Toyota of Logan - approximately 34 miles: which has received our President's Award It was has been my pleasure to be able to assist. I apologize that the previous representatives did not offer to contact the Customer Relations Manager on your behalf. Sincerely, Kym Wilson Toyota Customer Experience"

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