Fowler Toyota
4050 North Interstate Drive
Norman, Oklahoma 73072
Sales: 888-870-7028
Service: 866-455-4811
Parts: 888-391-9558

If I did not know better, I would have thought Brad Busby was me today when I went into the Toyota Dealer I purchased my Tundra from. They sold me the Extra Mile Service Plan, and I faithfully rotated the tires every 5000 miles with a pre-purchased maintenance plan in a total effort to show I was complying with the terms of the plan. At 55,000 miles my tread depth was 3.5/32" as registered on my service paperwork. At 59,759 miles my tread actually got better with the measurement by their special (only one they have) tread depth gauge to 4/32". After showing the representative that two of the tires read at 2/32" he measured with his special gauge but did not show me what his reading was. He then advised I could not get the reimbursement because the tread read differently at different points of the tire. No shit, I have never seen a tire wear exactly evenly across the entire tire. These are good tires and the wear is exceptional. I asked for the contract and he said he would get it for me. He then responded via e-mail and advised it is a plan an no contract was signed. If all of this was not bad enough, each service manager has given different information regarding the extra mile service plan from, Toyota requires 1 tire at random to be sent in for measurements to determine if the tires were rotated and alignments done if necessary. Then at 55,000 miles the service rep said the tire company actually reimburses and they have to take all kinds of photos and submit. Then today, MIke, a service representative said it was a third party insurance plan, with all the stringent requirements, one of which is the use of this magical tire depth gauge. I would have never guessed this type of bait and switch would have been this wide spread from a major car manufacturer. My next vehicle will be a Ford Expedition for my wife and not a Toyota Sequoia, that I can promise.

Glenn Miller

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