Community Toyota
4701 Interstate 10 East Freeway
Baytown, Texas 77521-8884
Phone: 800-260-9256
New Toyota Sales: 800-260-9354
Used Sales: 800-260-9354
Parts and Service: 281-839-7700

The $39.99 oil/filter change and tire rotation special sounded too good to be true. It was!

After a recent oil/filter change at Community Toyota, Baytown, I rechecked the engine oil level and it was about one (1) inch above the "Full" mark. The oil was removed and measured, it was indeed well above the proper level. Also the "new" oil was very dark and smelly.

The Community Toyota service manager said it would not hurt the engine to overfill it and was very discourteous.

I wonder how many unsuspecting Community Toyota customers, women, retired seniors, have to rely on these bozos to provide the proper level of service they pay this dealer to perform and receive this treatment in return.

Frank Ward

I am appalled that Shana Childress, Community Toyota's Internet Sales Manager, would be deceitful and fraudulent with her internet sales tactics. I am extremely irritated and disappointed because I had been upfront, direct and very specific in exactly what Toyota truck model and price I was willing to pay. I explained to her my tight daily schedule and that I had no time for showroom haggling, but yet she responded (Jan. 15, 2010), "Great news! I spoke with my manager and we should be able to work something out for you!" and at a price of $27,190.00 plus tax, title and license. I awaited the availability of 0% on the Tacoma. When she responded back Monday (Feb. 1, 2010), "Right now we have really great incentives going on. Do you think you can stop in today or will tomorrow work better. Thank you and we look forward to working with you." I rearranged my day (Feb. 2, 2010) to schedule a 4:00 visit to Community Toyota, where I met with Adrian Fontenot (Internet Sales), only to be disillusioned with a price tag of $29,938.00 plus tax, title and license with 0% interest for 36 months. In my calculations, that makes for a $2,748.00 deception. Shana has annoyed me with her tactics, and it does not sit well with me!

Gordon Cook

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