TOYOTA SUCKS
 

TOYOTA MOTOR SALES USA, INC. SUCKS

Tejas Toyota
19011 Hwy 59 North
Humble, Texas 77338
New: 877-915-2323
Used: 877-287-7155
Parts: 877-752-9415
Service: 877-752-9415
sales@tejastoyota.com

Took my Tacoma in for a tire rotation and oil change and at completion, I was told that I needed a air filter. I questioned why I needed a air filter because the last visit to Tejas they sold me a new air filter and that was a 5,000 miles ago. I inspected the air filter when I got home and it was fine. I can't depend on their service inspections.

I only had 30,000 miles on my Tacoma when I was told that I needed the rear brakes serviced and engine spark plugs. Again, I pulled and inspected the rear brake drums and engine plugs and found no problems. By the way, I am a mechanic.

Craig Sartin

I bought my Toyota Corolla brand new from Tejas three years ago. This morning my battery is dead and needs replacement. Upon inspecting the battery, I noticed that not only does it have a Toyota sticker on it but on this sticker in giant letters is 84 months. So I call the nearest dealer to see about getting the battery replaced. I am informed that the manufacturer warranty is 3 years/36,000 miles. I asked why the battery says 84 months then? When I buy a battery from Auto Zone and it says 36 months, if the battery goes dead within that time they replace it. If I have to buy a new one they give me credit for the remaining months left unused on the first battery. So they give me an 800 number to call and this lady is trying to tell me that they can not be responsible for a manufacturer fault. They only warranty the battery for 3/36 and that is it. I said well, I didn't BUY the battery from the manufacturer. I bought it from YOU. It says TOYOTA on it right next to the 84 MONTHS. That makes it YOUR problem and a case of blatant false advertisement. She then gave me this long song and dance routine about if you fax a receipt of the new battery you need to buy, AND a receipt for HAVING IT INSTALLED for you, then MAYBE they can see if they can get a full or partial reimbursement. I'm sorry, but if the stupid battery says 84 months, then the implication is that is how long the thing would be covered.

Complaint filed with Toyota. Toyota Response: I was told to PAY for a new battery, and PAY for someone to install it for me, then fax my receipts to them and then MAYBE they will think about a reimbursement.

This is blatant false advertisement. If the battery says 84 months it should be covered for 84 months. If you buy one at Auto Zone and it dies, they replace it. No crap about it. If you have to buy a new one, they offer a credit of the unused months towards the purchase of the new battery.

Tresa Frazier

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