TOYOTA SUCKS
 

TOYOTA MOTOR SALES USA, INC. SUCKS

Toyota of Plano
1001 Preston Road
Plano, Texas 75093
Phone: 972-248-7777
New Sales: 877-269-9995; 972-607-3331
Pre-Owned Sales: 888-905-6655; 972-607-9111
Service & Parts: 888-656-9933; 972-505-2495
sales@toyotaofplano.com
sales@toyotaofplano1.com

I took my Toyota Avalon having just purchased it. I walked around to the service area and actually witnessed the EMPLOYEE REAR ENDING MY CAR UNBELIEVABLE RIGHT! WRONG IT HAPPENED. I LEFT MY CAR WITH THEM VERY ANGRY THEY SENT IT TO LINCOLN TO BE REPAIRED. I ASKED NOT TO BE REPAIRED BUT TO REPLACE THE BUMPER TOOK IT BACK AGAIN. WENT ON A LONG TRIP TO ARIZONA DRIVING ALONG THE BUMPER STARTED TO COME AWAY FROM THE BODY IT WAS SCARY. I TOOK IT INTO THE DEALERSHIP IN TUCSON. THEY GOT IN TOUCH WITH PLANO WHO REFUSED ANY DEALINGS WITH THEM. PROBLEM? LITIGATION SEEMS THE ONLY ANSWER AS THEY ARE RUDE AND NON-COMPLIANCE TO THE PROBLEM MAKES THEM ACCOUNTABLE . I NEED TO MENTION THE DEALERSHIP IN TUCSON DID A GREAT JOB BUT IT COST $900.00 DOLLARS. I WILL NEVER HAVE ANY DEALINGS WITH TOYOTA OF PLANO. MY ONLY REGRET IS I DID NOT GET A HONDA. THIS IS A MATTER OF PRINCIPLE AS I DID NOTHING WRONG JUST DROVE TO TUCSON. WHAT A NIGHTMARE!

M Taylor

This is my experience in buying a new vehicle from Toyota of Plano, in Texas. I got an e-mail quote for a new highlander of $28,399 for a vehicle in stock from Tim O'Grady. I went there with my son after making an appointment with Tim. Tim "was too busy with others" and put me in touch with another guy. He came with a price that was 2,000 higher than what Tim's e-mail price. After arguing, Tim came back and told us that Tim's manager "made a mistake" and that he cannot honor the price. That day, I faxed a letter to the general manager of Toyota of Plano (TOP); Next day morning John Baldwin, from TOP called to see how my sales experience was; told him what happened; he asked me to forward Tim's e-mail and said that he will get back to me within a few hours. 3 weeks since that happened. Nothings from John. Filed a BBB complaint with Toyota of Plano and all I got, in response to my complaint was a generic message that told me to buzz off. This is my second such experience with TOP. Fool me once shame on you; fool me twice shame on me.

Venky Pillai

For the 4th time, my wifes Celica has been given back to her with missing or not installed hardware. Toyota seems to make a superior product, but the lack of detail oriented personnel in the service departments of Toyota of Plano and Toyota of Lewisville have rendered the car garbage. All Toyota has done is contact the dealership so they can try to fix the latest of the problems.

The pan under the engine is held on by wire ties, hardware is missing from the intake cover and the last time, three screws were not reinstalled. Two on the head and one body panel.

Ed Anderson

I bought a used Corolla in June 07,with 55k miles, just out of warranty, from Toyota of Plano. At about 61K miles, the water pump failed, which overheated the engine and it blew (cylinder head warped). Toyota of Plano said I should have taken the optional warranty, no sympathy, not even an offer of a parts discount. Three letters to Toyota brought only form letters to call their complaint line, a pointless endeavor. There are three Toyotas in my immediate family. I'm resolved to rid myself of all.

Useless form letters, useless complaint line. Toyota Sucks!

ljf

Bought Infiniti with 17,000 miles. Had car for 9 months, noticed rusting on trunk & peeling paint chips. I found out the car had extensive shoddy body work and now needs $3000 to fix "the right way". Dealership told me they would make it right, turns out they just wanted me to buy a new car. No thanks, never again! Terrible experience, please believe me, they DO NOT inspect their used cars! My 3 body work guys all said the same thing, the dealership knew & hid it from me. There is no way they didn't know. Toyota Certified Used Cars is a joke!

April

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