TOYOTA SUCKS
 

TOYOTA MOTOR SALES USA, INC. SUCKS

Toyota of Richardson
1221 N Central Expressway
Richardson, Texas 75080
Sales: 877-638-8036
sales@toyotaofrichardson.com

I bought a Toyota Camry in January from Toyota of Richardson. I bought the car for $16,200. By the time I was done with the finance dept. my car was $36,000 due at maturity. I had $10,000 worth of accessories tacked on without asking me if I wanted it. They got my signature by telling me it was part of a process to get me a loan. Once I realized what they had done I went back to them and asked them to remove it. They told me they couldn't help me until 6 months down the line once I started making payment. On top of this I did not get a copy of my contract until 3 weeks after I bought the car. Everytime I asked for a copy they said it was either on the mail or the loan wasn't approved yet. I finally demanded it from the head of finance and saw my contract and realized what was going on with my contract. Basically the finance guy withheld it from me so 30 days would pass and I couldn't cancel some of the things he added on, like gap insurance and PDR, and, MPP, and On Gard. I got most of it off by calling MPP and telling them I do not want it. The one thing that they could not refund me was SKYWAY, which is like lo-jack. It cost $1240. And Toyota of Richardson refuses to refund me. I talked to the PR lady from TOR and she told me what the finance officer did was unscrupulous but not illegal. This is basically what I've been hearing from them and from Toyota. I am a college student and its my first time buying a car, and they have made it hell for me and I need help from Toyota Motors. The advice I got from TOR and a rep from Toyota Motors was that "sometimes you have to pay for wisdom", or "its a learning experience". Well you know what, I don't want to pay for this learning experience and I don't think it is fair or reasonable. My family has bought 6 Toyotas in the last 15 years. That is the kind of priceless loyalty no company should take for granted. I don't see myself- nor will I ever recommend to anyone- buying a Toyota if the company practices this kind of business.

Complaint filed with Toyota. Toyota Response: "Dear Mr. Nguyen, We apologize for the delay in our response to your original email and we are sorry to learn of your dissatisfaction with the out of your sale experience. Certainly, we understand your position concerning this matter; however, because the low jack is an aftermarket product and is not a Toyota product, we would not be able to refund you the money for this product. However, in the interest of customer satisfaction, we would like to extend $400 towards future service or accessories at an authorized Toyota dealership. Please be aware this offer can only be reimbursed, so you would be responsible to cover the cost of the services up front. Once your receipts total $400, you can submit your (repair order) and (proof of payment) to Toyota for reimbursement. If you would like to accept this offer, please respond to this email. Best Regards, Davey Gear Toyota Customer Experience"

They stuck me for $1200 dollars and now want to give me $400? This is a matter of principle. I will not settle for less.

Lute Nguyen

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