Brent Brown Toyota
1400 Sandhill Road
Orem, Utah 84058
Sales: 866-224-1320
Service: 801-224-1320
Parts: 801-224-1320

The offense is selling us a demo Highlander, 3650 miles...with the promise this Highlander would be made "as-new" in all ways. This car was in such bad shape when we took delivery on Sat. night, by Sunday morning we called the salesperson to arrange to take the car back. We requested they reverse the transaction; give our old car back. They refused. The Highlander's rear door would not work, Nav. System would not work. Car was dirty. Car pulled to the left. When we first road in the car, it was totally trashed; dirty to the point you felt you would get cooties if you road in the car. We had to; because it was the only way back to the dealership. We should have walked out the door right then, but we believed they would honor the deal and clean the car up right, fix the problems, etc. By Sunday, it was clear the best path would be to replace the car with another Highlander if we could not reverse the deal. We did replace this car, it cost us an additional $2,000.00 to get out of this transaction. The point is simple: When it is more important for a dealer to make a sale then to do what is right; you have the wrong dealer. Further research into Brent Brown with complaints we found dozens of "stay away...worst dealer in the world, etc." on Google. We replaced the defective Highlander with a new Highlander; but it was an exceedingly costly and painful process. The new Highlander appears good. Our advise; Never, EVER, Shop with Brent Brown Toyota of Orem, UT. Buyer beware!This was the worst car buying experience we have ever had in 30 years of marriage. We contacted Toyota Motor Sales U.S.A., who indicated they would notify the dealer of our complaint. End of story. Toyota did not provide any assurance that anything would come of our complaint against Brent Brown Toyota.

Clark Ashton

I got into an automobile accident on Feb 8, 2011 and after the collision company fixed the exterior. I realized my CD player is not working anymore due to the accident. The collision company told to bring it to the Toyota dealer to check. I brought it to Brent Brown Toyota in Orem, Utah and the sales man was honest to me. He told me to pay $98 to check but actually he knows right in front that Toyota can't prove that the CD was damage due to the accident but he just wanted to get the money and said to me let check and he told my insurance can be not related to the accident. W hat kind of salesman was it now my insurance not paying to fix the CD player because of this dishonest salesman, charged me $98 for nothing. I brought it to another Toyota Dealer in Sandy, Utah, the salesman told don't bother to pay to check, no one can prove this kind of damage. This salesman help me realized Brent Brown Toyota Dealer salesman lie to me just to get money.

Belinda Monson

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